When an emergency strikes, medical alert devices protect the well-being of Nashville’s seniors, disabled individuals and their families. This technology provides immediate access to life-saving services and professionals. Devices offer a wide range of features, making choosing one very complicated. ConsumerAffairs researched the best medical alert systems in Nashville to help you understand your options and choose the product that’s right for you.
Thanks to recent advancements in technology, medical alert systems can perform a variety of beneficial functions.
These capabilities can include:
Signaling for help
GPS location tracking
Medical monitoring and information
Check-in services with representatives or medical professionals
Home security monitoring
Several of these features are also helpful for individuals with certain physical disabilities or injuries.
In 2017, according to the census, 10.8% of Nashville’s population was over the age of 65, and about 8.5% of those under 65 had a disability. With Nashville’s overall population growing and the number of senior citizens on the rise in areas such as Bellevue, Green Hills and Hillsboro Village, the need for medical alert devices in Nashville is also increasing.
Consumers should weigh several factors when determining which medical alert device to purchase:
Wearability—Will the device be comfortable to wear? Is it unobtrusive? Is your loved one willing to wear the device? Can the device be worn in the shower/bathtub?
Cost—Be on the lookout for hidden fees, long-term contracts or odd language. Caregivers should only need to pay a monthly fee.
Quality—Ask the provider about the device’s range, connectivity and mobility. Can it be connected to Bluetooth? How far from the home can the device go? Will it need external batteries or can it be charged? How are the technology updates managed?
Emergency response—Does the medical alert device company have its own emergency center or is it outsourced? Your loved one should have a response in seconds, not minutes. In addition, ask if you can control how calls are routed. Can the calls go to a specific emergency facility or family member?
Monitored vs. unmonitored—Monitored alert devices have trained staff keeping an eye on your loved one either when the device triggers a call or the wearer requests help. Unmonitored devices have professionals respond only when the alert button is pressed.
Naturally, for those researching medical alert systems in Nashville, cost is a major concern. Inquire about the availability of discounts and possible tax advantages. Most insurance plans will not cover the cost of a medical alert device. Be sure to look for products with a money-back guarantee and no-fee cancellation policy.
Ask your local Music City senior citizen center about available medical device alert programs. In addition, a senior living community may offer such a service or program.
Medical Guardian utilizes 100 percent U.S.-Based monitoring centers, offering customers rapid responses. The company offers a price-lock guarantee and no long-term contracts. Nashville reviewers range from satisfied customers to those who have had numerous issues with the devices and customer service.
With no fees for activation or equipment and a lifetime subscriber price guarantee, LifeFone is a bargain for a medical alert device. In addition, spouses are covered for free while fall detection is an add-on feature. Customers in Tennessee said they appreciated LifeFone’s helpful representatives and fast response time.
MobileHelp provides a variety of medical alert devices and payment plans, depending on your level of need. However, MobileHelp is only available in areas covered by the AT&T network. Online customer reviews cite fast response times as well as positive interactions with call center professionals.
Medical alert devices from LifeStation come with a 30-day money-back guarantee. Other promotional discounts such as free shipping and activation are offered. While customer reviews mention positive experiences with the technology and company, others mention a lack of range for the portable help button.
In addition to the no-risk free trial, Medical Alert devices come with a lockbox at no extra charge. While Nashville customer reviews are overwhelmingly positive, with users citing responsive customer service and medical professionals, they also mention a fairly inefficient live test call process.
HomeSafe and GoSafe pedants and wristbands by Philips are water resistant and have automatic fall detection. Response associates, based in the U.S. and Canada, are available 24/7/365. The average answer time is 12 seconds and the average tenure of associates is seven years. Founded in 1974, Philips Lifeline was a pioneer of medical alert device technology and remains a leader today.